Privacy Policy

Last Updated: June 2026

At The Paper Keep, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, and protect information when you visit our website, place an order, subscribe to our email list, or otherwise interact with us.

By using www.thepaperkeep.ca, you agree to the practices described in this Privacy Policy.

Information We Collect

When you visit our website, place an order, subscribe to our newsletter, or contact us, we may collect information including:

• Name
• Email address
• Shipping and billing address
• Phone number
• Payment information
• Purchase history
• Device and browsing information
• Cookies and website usage data

How We Use Your Information

We use the information we collect to:

• Process and fulfill orders
• Communicate with you regarding your purchases
• Respond to customer service inquiries
• Improve our products, services, and website
• Send promotional emails and updates (you may unsubscribe at any time)
• Detect and prevent fraud or unauthorized activity

Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share information with trusted third-party service providers necessary to operate our business, including payment processors, shipping providers, website hosting services, email marketing platforms, and analytics providers.

We may also disclose information if required by law or to protect our legal rights.

Cookies

Our website uses cookies and similar technologies to improve your browsing experience, analyze website traffic, and support website functionality.

You may choose to disable cookies through your browser settings; however, certain features of the website may not function properly.

Email Communications

If you subscribe to our newsletter or marketing communications, you may receive occasional emails regarding products, promotions, updates, and company news.

You may unsubscribe at any time by clicking the unsubscribe link included in our emails.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, loss, or disclosure. While no method of electronic transmission or storage is completely secure, we strive to use commercially acceptable means to safeguard your information.

Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us at hello@thepaperkeep.ca.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Shipping Policy

Thank you for shopping with The Paper Keep.

Order Processing

Orders are typically processed within 1–3 business days for in-stock items. During product launches, promotions, holidays, or high-volume periods, processing times may be slightly longer.

Shipping Rates

Shipping rates are calculated at checkout based on your location and selected shipping method.

Delivery Times

Estimated delivery times vary depending on your location and the shipping carrier selected at checkout. Once your order has shipped, you will receive a confirmation email with tracking information.

Incorrect Shipping Information

Please ensure that your shipping address is entered correctly at checkout. The Paper Keep is not responsible for orders shipped to incorrectly provided addresses.

Lost or Delayed Packages

Once an order has been transferred to the shipping carrier, delivery is outside of our control. If your package is lost or significantly delayed, please contact us and we will do our best to assist you in resolving the issue with the carrier.

Returns & Exchanges

At The Paper Keep, we want you to love your purchase.

Due to the nature of our products, all sales are considered final.

Damaged or Defective Products

If your order arrives damaged or defective, please contact us within 7 days of delivery at hello@thepaperkeep.ca and include photos of the affected item(s).

We will gladly replace any damaged or defective products.

Order Issues

If there is an issue with your order, please reach out as soon as possible and we will do our best to help

Terms of Service

By accessing or using www.thepaperkeep.ca, you agree to be bound by these Terms of Service.

Products & Pricing

We strive to ensure all product descriptions, images, and pricing are accurate. However, we reserve the right to correct errors, inaccuracies, or omissions at any time without prior notice.

Order Acceptance

We reserve the right to refuse, cancel, or limit any order at our sole discretion.

Intellectual Property

All content on this website, including photographs, graphics, logos, product designs, text, and branding, is the property of The Paper Keep and may not be reproduced, copied, or used without written permission.

Limitation of Liability

The Paper Keep shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or website.

Changes to Terms

We reserve the right to update or modify these Terms of Service at any time. Continued use of the website constitutes acceptance of any updates.

Contact

If you have questions regarding any of the above policies, they may be directed to hello@thepaperkeep.ca.